Imprint
Rental Hero Service Company Ltd.
Wienbachstraße 36–38
46286 Dorsten
Germany
Telephone:+49 (0) 2369 – 404 9958
E-Mail: christopher@c-k-c-group.com
Represented by:
Managing Director: Christopher Kärst
Company Registration:
Registered in the Commercial Register.
Register Court: Gelsenkirchen District Court
Commercial Register Number: HRB 18964
VAT Identification Number:DE453695406
Tax Number:359/5780/1559
Privacy Policy
1. Responsible Party
Rental Hero Service Company Ltd.
Wienbachstraße 36–38
46286 Dorsten
Germany
Telephone: +49 (0) 2369 – 404 9958
E-Mail: christopher@c-k-c-group.com
Represented by the Managing Director: Christopher Kärst
2. General Information on Data Processing
We take the protection of personal data very seriously. Processing is carried out in accordance with the GDPR and applicable national data protection laws.
Personal data is only processed when this is necessary for the provision of a functional website, our services, or to safeguard legitimate interests.
3. Hosting
Our website is operated by an external hosting provider. The following data is processed:
IP address
Date and time of the request
Browser type and browser version
Operating system
Referrer URL
Name of the retrieved file
Legal basis:Art. 6 para. 1 lit. f GDPR(legitimate interest in the operation and security of the website)
4. Cookies & Consent Management
We use a cookie and consent tool (e.g. Cookiebot or Usercentrics) to obtain and document users' consent for the storage of certain cookies.
Legal basis:
Art. 6 para. 1 lit. a GDPR(consent)
for technically necessary cookies:Art. 6 para. 1 lit. f GDPR
5. Contact Form
When contacting us via our form, the entered data is stored and used to process the request.
Processed data:
Name
Email address
Phone number
Message text
Legal basis:
Art. 6 para. 1 lit. b GDPR(pre-contractual measures)
Art. 6 para. 1 lit. f GDPR(communication)
6. Newsletter / Email Marketing
We use an external provider (e.g. Mailchimp, HubSpot or Brevo) to send our newsletter.
Processed data:
Email address
possibly name
IP address
time of registration
Registration is carried out using the double opt-in procedure.
Legal basis:Art. 6 para. 1 lit. a GDPR
7. Appointment booking (e.g. Calendly)
When users book appointments online, personal data such as name, email, phone number, and appointment details are stored.
Legal basis:
Art. 6 para. 1 lit. b GDPR
Art. 6 para. 1 lit. f GDPR
8. User accounts / login areas
If there are user accounts for landlords, partners, or franchise applicants on the website, we store the necessary master data.
Legal basis:Art. 6 para. 1 lit. b GDPR
9. Analysis tools & tracking
We use tracking and analysis tools such as:
Google Analytics
Google Tag Manager
Meta Pixel (Facebook/Instagram)
Hotjar
other marketing or conversion tools
These tools enable reach measurement, user behaviour analysis, conversion tracking, and advertising optimisation.
Legal basis:
Art. 6 para. 1 lit. a GDPR(Consent via cookie banner)
IP anonymisation is activated, if available.
10. Social media presences
We operate profiles on several platforms, e.g.:
Facebook
Instagram
LinkedIn
TikTok
When visiting our company profiles, data is collected by the respective platform operators, over which we have no influence.
Legal basis:Art. 6 para. 1 lit. f GDPR
11. Google Maps
To display interactive maps, we use Google Maps. This may involve processing IP addresses, location data, and browser data.
Legal basis:Art. 6 para. 1 lit. a GDPR
12. Payment providers (if used)
If payments are made online, we use service providers such as Stripe, PayPal, or Mollie.
Processed are, among others:
Payment data
Name
Billing address
Bank details
Legal basis:Art. 6 para. 1 lit. b GDPR
13. Disclosure of personal data
Disclosure only occurs if:
this is necessary for the fulfilment of the contract,
we are legally obliged,
you have given your consent,
we use service providers for processing (data processing according to Art. 28 GDPR).
14. Storage duration
Data is only stored as long as necessary for the respective purpose.
Contact and business data are stored in accordance with legal retention periods.
15. Rights of the data subjects
You have the right at any time to:
Information (Art. 15 GDPR)
Correction (Art. 16 GDPR)
Deletion (Art. 17 GDPR)
Restriction of processing (Art. 18 GDPR)
Data portability (Art. 20 GDPR)
Objection (Art. 21 GDPR)
Withdrawal of consent given (Art. 7 para. 3 GDPR)
Complaints office:
State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia
16. Data security
We implement technical and organisational measures to protect data against loss, misuse or unauthorised access. Transmission is SSL encrypted.
17. Changes to the privacy policy
We reserve the right to adjust this privacy policy to accommodate changes in legal situations or new technical features.