Dear Guest,
we are very pleased to welcome you! We at Rental Hero would like to thank you for choosing us for your holiday, and we would like to remind you that we are available for all your concerns during your stay. We will do everything to make your stay unforgettable!
Every corner of the accommodation has been carefully furnished and designed so that you feel comfortable, relaxed, and completely carefree.
We hope you enjoy the sun, the sea, and the tranquility of Los Alcázares as much as we enjoyed preparing this place for you.
Your Rental Hero Team
For arrivals after 18:00, check-in is possible via a key box. Depending on the accommodation, this is located directly at the accommodation or at our nearby office.. https://maps.app.goo.gl/sX7gFd4ruYCyPx1t8
Our reception hours are Monday to Sunday from 10:00 to 20:00.
We will send you the access code on the day of arrival, as soon as the online check-in is completed..
An early check-in before 15:00 or a personal late check-in after 18:00 is possible depending on availability and costs €30.00 each.
Please check upon your arrival that everything is in order. If you notice anything unusual, please notify us immediately.
Key collection – step by step
Please go to our office near your accommodation.
- Maps: https://maps.app.goo.gl/YTSN2oeWKhJFJ3987
- Address: Av. Trece de Octubre, 11, 30710 Los Alcázares, Murcia
- The key box for your key collection is located there.
- You will receive the PIN code for the key box separately on the day of check-in.
- Enter the PIN code on the key box and open it.
- Please take the key for your accommodation.
- Please carefully close the key box after taking the key.
If you have any questions or problems, you can contact us at any time.
We wish you a good journey and a pleasant stay.
In our welcome flyer, you will find a QR code that you can scan to access our network directly. If you have any issues, please feel free to contact us at any time.
NETWORK:
grupoberlin_guests OR rentalhero_guests
PASSWORD:
WeLoveOurGuests-2023 (please write it exactly like this)
Non-smoking policy
Smoking is not permitted throughout the accommodation. Please use only the designated outdoor areas, if available. Cigarette waste must be disposed of properly.
Pets
Pets are only allowed with prior explicit consent. Unregistered pets may incur additional costs. Please ensure that furniture, beds, and textiles are not soiled or damaged by animals.
Parties and events
Parties, celebrations, and events are not allowed in the accommodation. The accommodation is for the private use of registered guests only.
Quiet hours
Please respect the neighbours and the community. Quiet hours must be observed particularly between 22:00 and 08:00. Loud music, noise on balconies, terraces, or in communal areas is not permitted during this time.
Maximum number of guests
The maximum number of guests must not be exceeded. Only the persons specified and registered at the time of booking may stay in the accommodation.
Handling of furniture and equipment
Please treat furniture, appliances, decorations, and all equipment with care. Furniture must not be rearranged or removed from the accommodation. Any damage or defects must be reported immediately.
Visit from external persons
External visitors are only allowed with prior consent. Overnight stays by unregistered persons are not permitted.
Pool or community rules
Please observe the rules of the residential complex, especially for the pool, garden, parking spaces, lifts and communal areas. Pool hours, noise protection and safety regulations must be adhered to at all times. Children may only use the pool under supervision.
If necessary, I can also formulate a stricter version with contractual character or a friendly version for Airbnb/guest manual.
EMERGENCY NUMBERS:
- Emergency: 112
- Urgent: 061
- Local Police: 091
- Civil Protection: +34 968 12 89 21
- Civil Guard: +34 062
- Fire Brigade: +34 968 171782
- Taxi Los Alcázares: +34 968 574105
- Bus (Cartagena-Murcia): +34 686 492165
RECEPTION
- Telefon/Whatsapp +34 671 044 587 (täglich von 10:00 Uhr bis 18:00 Uhr erreichbar)
- E-Mail: booking@rental-heroes.com (available 24h)
FIRST AID KIT & FIRE EXTINGUISHER
- Please remember that there is a first aid kit in the house near the television.
- There is also a fire extinguisher near the kitchen in case of an accident.
KEY LOSS OR LOCKED OUT
- If you have locked yourself out, please contact us. We will then unlock your accommodation.Cost: €30.00. In the case of a lost key, we charge a flat fee of €75.00.
Paid additional services (only by prior booking and subject to availability):
- Interim cleaning
- Fresh towels
- Cot
- Airport transfer
- Late check-out
- Luggage storage
- Concierge service
- Restaurant reservations
- Tours and excursions
- Car rental service
You can reach our reservation team at any time with your concerns!
coming soon!
A late check-out after 12:00 is possible depending on availability and costs €30.00 each time.
Before you depart, we kindly ask you to:
- turn off the air conditioning and all lights.
- Do not leave any rubbish or food scraps (you can find the rubbish bins on the main road).
- Make sure to securely close doors and windows.
- Leave the keys in the accommodation.
Thank you for your stay
We sincerely hope that your stay was comfortable, pleasant, and full of beautiful moments.
We at Rental Hero are pleased that we could accompany you during your holiday and wish you to take the most beautiful memories of Los Alcázares with you. We would be happy to welcome you back in the future. As a thank you, we offer you a special discount of
10% on your next stay when you book directly with us.
COUPON CODE: sunshine26
If you enjoyed your stay, we invite you to leave a positive review
on Google or the portal where you made your booking – your opinion helps us greatly to improve further and become known to other travellers.
https://g.page/r/CQ2bi5gccfxREAE/review
Thank you for visiting us and being part of the
Rental Hero family!
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